Pillar 7 - Complaints & Resolution


Adopt and maintain procedures for resolving consumer complaints.


Purpose: A process for receiving and addressing consumer complaints is important to ensure that any instances of poor

service or non-compliance do not go undiscovered.


Plunkett & Graver, P.C. has a written process to deal with customer complaints that allows the settlement agent to settle the complaint;  or if unable to do so, to transfer the issue to the company’s President.



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