Pillar 7 - Complaints & Resolution
Adopt and maintain procedures for resolving consumer complaints.
Purpose: A process for receiving and addressing consumer complaints is important to ensure that any instances of poor
service or non-compliance do not go undiscovered.
Plunkett & Graver, P.C. has a written process to deal with customer complaints that allows the settlement agent to settle the complaint; or if unable to do so, to transfer the issue to the company’s President.